FAQs

We've provided some answers to frequently asked questions below. If you have any other questions, please reach out to us at info@sadderday.com

ABOUT SADDERDAY

We sold our first Sadderday shirt in 2013.

We are based in Brooklyn, New York. Our products ship from fulfillment centers across the U.S.

Not yet! We're looking into opening up a retail shop in the future.

We don't currently have an ambassador or influencer program. However, we will regularly reach out to our Sadderday community for content!

ABOUT PRODUCTS

Yes. There are sizing charts available on each of our product pages.

Our t-shirts are 100% ringspun cotton with garment dyed fabric, so they shouldn't shrink. Our sweatshirts are 50/50 cotton/polyester, so you can expect them to shrink slightly the first time they are machine washed/dried.

If the item is available online, we currently have it in stock. If a design/size/color is currently out of stock, we'll try to have it back in stock within a few weeks.

ABOUT ORDERS

You can select your shipping speed at checkout. Our standard shipping takes 5 - 10 days, and our priority shipping takes 2 - 3 days. Orders normally ship out within 1 business day.

Items discounted more than 20% are not eligible for returns or exchanges.

You can return any other items within 30 days, as long as the product is still in its original, new condition. Email us at info@sadderday.com with your order # and we'll send you a prepaid return label.

Sadderday is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

If you choose not to use Route shipping insurance, Sadderday is not responsible for lost or stolen packages. The customer assumes all responsibility for any loss or damage.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.